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Convergence Online Help

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Overview of Convergence Online Help


Receiving E-Mails

How Do I Read a New Message?

How Can I Read an Encrypted or Signed Message Sent to me?

Sending Messages

How Do I Compose and Send a New Message?

How Do I Reply To a Message?

How Do I Forward a Message?

How Do I Check Spelling in My Message?

How Do I Add Contacts from Address Book?

How Do I Ask For a Return Receipt When I Send a Message?

How Do I Respond To a Message That Asks For a Return Receipt?

How Can I Send an Encrypted or Signed Message?

Searching Messages and Attachments

How Do I Search For a Message?

Attachment Search

Viewing Attachments

What Actions Can I Perform on my Attachments?

How Do I Search for an Attachment Using Filters?

Managing Messages

What Actions Can I Perform On My Message(s)?

Mail Quota

How Do I View my Overall Mail Quota Information?

How Can I Check my Mail Quota Usage for a Particular Folder?

Managing Spam Messages

How Do I Mark a Message as Spam or Not Spam?

How Do I Delete a Message?

How Do I Print a Message?

Attaching Files to Messages

How Do I Attach a File to Message?

How Do I View a File Attached to a Message?

How Do I Save a File Attached to a Message?

Sorting Messages

How Do I Sort Messages?

Managing Folders

How Do I Create a Folder?

How Do I Rename a Folder?

How Do I Delete a Folder?

Sharing and Subscribing to Mail Folders

How Do I Share Mail Folders With Other Users?

How Do I Subscribe to a Shared Folder?

How Do I Unsubscribe From a Shared Folder?

Address Book


Instant Messaging



How Do I Create a Folder?

The Inbox, Drafts, Sent, Trash, and Spam are system folders that are mandatory. You cannot create or delete these folders.

To create a new folder:

  1. Click the Create or Subscribe to a Folder icon above the folder list on the left side navigation panel.

    A drop-down list appears.

  2. Click New Folder from the menu.

    A Create Mail Folder dialog box is displayed.

  3. Type a name for the folder in the New folder name field and click Create.

    A blank new folder shows up in the PERSONAL FOLDERS list. The Inbox, Drafts, and Sent folders always stay at the top of the list. These are system folders and cannot be created or deleted.

You can also create a subfolderwithin another folder. For example, you have a folder named Vacations in your PERSONAL FOLDERS list.

To create a new folder named Hotels within the Vacations folder, perform the following steps:

  1. Click the existing folder. Vacation for example to highlight it.

  2. Click the New Folder icon above the folder list. Alternatively, right-click the selected folder.

  3. Type a name for the new folder and press Enter.

    The new folder Hotels appears in that list of subfolders.

    Alternatively, you can create a folder while performing other operations such as moving a mail to another folder, setting vacation response, or mail filters.

To Create a folder while performing other operations:

  1. Click the New Folder button that is displayed at the lower left side corner of the dialog box.

    A text field is displayed.

  2. Type the name of the folder you wish to create.

  3. Press Enter or click anywhere within the dialog.

    The default location is the main tree under which the new folder is created. To create subfolder, place the cursor on the folder under which you want to create a new folder.

Press the Esc key to cancel the new folder creation. To rename or delete the folder, right click the folder in the dialog and select Rename or Delete from the pop-up list.